They got up to speed with my complex product very quickly, saving me a lot of time and money
Simon Hall
The main challenges in the APIMS project involved transitioning and enhancing their website and customer portal. This required integrating multiple functionalities - a knowledge base, support ticketing, and user on boarding - into a cohesive and user-friendly system. Ensuring seamless operation and maintenance while upgrading these features posed significant technical complexities. Additionally, the project demanded a careful balance between showcasing APIMS's services effectively and providing robust customer support tools, all within the framework of GDPR compliance and cyber security best practices.
For APIMS, the solution entailed developing bespoke components within the Umbraco CMS to cater to the specific needs of their customer portal. This involved technical intricacies such as custom module development for the knowledge base, integration of a support ticketing system, and designing an intuitive onboarding process. Additionally, significant efforts were invested in establishing an efficient Continuous Integration/Continuous Deployment (CI/CD) pipeline. This ensured streamlined updates and maintenance, with automated testing and deployment processes enhancing overall efficiency and reliability of the system in real-time operations.
The new company new website and customer portal drastically transformed the web presence for APIMS with a website centred around delivering an enhanced, user-friendly customer portal experience. The upgrade to Umbraco CMS provided a more intuitive and responsive platform for users. The integration of a comprehensive knowledge base, efficient support ticketing, and streamlined user on-boarding significantly improved user engagement and support. Additionally, the implementation of an efficient CI/CD pipeline ensured consistent, up-to-date content and functionalities, enhancing the overall reliability and effectiveness of APIMS's digital presence.
We’re software development specialists boosting our client's business with bespoke systems. We’re practical, pragmatic and commercially minded, which means we do the right thing for you when it comes to building software.
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